How to Cancel Auto-Renewal on Your MTN Subscription
MTN is one of the largest telecommunications companies in Africa, with operations in countries like Nigeria, Ghana, South Africa and more. If you’re an MTN subscriber, you may have signed up for auto-renewal on one of their data or airtime plans to continue enjoying uninterrupted service. However, there may come a time when you need to disable this auto-renewal due to budget constraints, change in usage needs or simply wanting more control over your spending. Thankfully, MTN makes it easy to cancel the auto-renewal on your subscriptions through various channels.
In this detailed guide, we’ll walk you through the step-by-step process to stop auto-renewal on your MTN plan via USSD, SMS, the MyMTN app or the MTN website.
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Overview of Cancelling MTN Auto-Renewal
Before jumping into the specifics, let’s first understand what auto-renewal means and the implications of cancelling it on your account:
- What is auto-renewal? This is a feature that automatically renews your MTN subscription on its expiry date without any action required from you. This ensures continuity of service as the next renewal is processed in the background.
- Why do people cancel auto-renewal? Top reasons include wanting to switch plans, reduce spending on data/airtime, account issues preventing auto-debit of renewal fee, or simply wanting more control over renewals.
- Effect of cancelling auto-renewal – When you disable auto-renewal, your current MTN plan will remain active until its expiry date. Thereafter, it will not renew automatically. You will need to manually renew your plan to continue enjoying the benefits.
- Can I re-enable auto-renewal? – Yes, you can activate auto-renewal again at any time via the MTN app or website. Useful if you change your mind after cancelling it earlier.
Now let’s look at how to cancel auto-renewal through various methods.
Step-by-Step Guide to Cancel MTN Auto-Renewal
Method 1 – Using USSD Code
USSD is a convenient way to make account changes quickly. Follow these steps:
- On your phone dial *312# to bring up the MTN USSD menu.
- Select Option 1 for Data Plans.
- Navigate through the prompts by entering the option numbers presented.
- You may need to select Option 99 for Next first.
- Then look for Options like Manage Data (11 or 12) and Cancel Auto-Renewal (3).
- Follow the final instructions to confirm cancellation of auto-renewal.
- You will get a message confirming your auto-renewal has been disabled after completing the steps.
That’s it! You have successfully cancelled auto-renewal through USSD. The specific options may vary – just follow the prompts.
Method 2 – Via SMS Message
You can also cancel auto-renewal by sending an SMS. Here’s how:
- Open your phone’s messaging app and create a new text message.
- In the message body type: STOP <subscription code>For example, to stop auto-renewal on a 2GB monthly data plan, send:STOP 116
- Send this SMS to 131.
- You will get a confirmation message from 131 that auto-renewal has been cancelled.
To find your subscription code, dial *131# and check your active plan details. Include the code in the STOP message you send.
Method 3 – Through MyMTN App
The MyMTN app provides easy account management on the go. Follow these steps:
- Download and install the MyMTN app on your phone from Google Play or App Store.
- Open the app and log in with your MTN number.
- Go to the Subscriptions section.
- Find the active subscription you want to disable auto-renewal for.
- Tap on the “Cancel Auto-Renewal” or “Turn Off” button.
- Confirm your choice on the pop-up message.
- You will see a confirmation that auto-renewal has been stopped for that subscription.
The MyMTN app provides a quick and convenient way to manage your account settings.
Method 4 – On the MTN Website
You can also cancel auto-renewal on the MTN website through your account dashboard.
- Go to the MTN website: https://www.mtn.ng/
- Click on Login and enter your phone number and password.
- Once logged in, go to “My Subscriptions” section.
- Identify the active subscription you want to cancel auto-renewal for.
- Toggle off the “Auto-Renewal” button for that plan.
- Confirm your selection on the pop-up message.
- You will see a confirmation that auto-renewal has been stopped for that subscription.
Using the website gives you the flexibility to manage your account from any device.
Important Notes About Cancelling MTN Auto-Renewal
Here are some important things to keep in mind when cancelling auto-renewal on your MTN subscriptions:
- The specific steps may vary slightly depending on your location and plan type. Always check the latest details on MTN website/app.
- Cancelling auto-renewal only affects future renewals. Your current plan will remain active until expiry date.
- You can re-enable auto-renewal anytime if you change your mind later.
- If you have any issues cancelling auto-renewal, contact MTN customer service for assistance.
- For postpaid accounts, you must still make sure to pay any outstanding dues even after disabling auto-renewal to avoid suspended service.
- For prepaid accounts, your account balance should still have enough credit on expiry to manually renew your plan.
- If you cancel the auto-renewal too close to expiry, the next renewal may still get automatically processed before taking effect.
- It’s best to disable auto-renewal at least 2-3 days before your plan expiry date.
Frequently Asked Questions
Q: How soon before my expiry date should I cancel auto-renewal?
A: It’s recommended to cancel at least 2-3 days in advance. If you cancel too close to expiry, the next auto-renewal may still get processed.
Q: What happens if my account balance is low when plan expires?
A: Your service may get suspended if you don’t have enough balance to renew manually. Recharge promptly to restore services.
Q: Can I move back to auto-renewal after cancelling it?
A: Yes, you can re-enable auto-renewal at any time via the MTN app or website if you change your mind.
Q: Will my data or airtime roll over if I cancel auto-renewal?
A: No, any unused data or airtime will expire when your plan term ends. Make sure to utilize it before expiry.
Q: Does cancelling renewal also cancel my MTN subscription?
A: No, your current subscription will remain active until its expiry date. Auto-renewal controls only future renewals.
Q: What happens if my auto-renewal gets cancelled due to account issues?
A: Contact MTN customer service to resolve any account issues and reactivate auto-renewal.
Conclusion
I hope this detailed guide gives you a good understanding of how to cancel auto-renewal on your MTN subscriptions through various methods. The key takeaways:
- Auto-renewal ensures continuity of your MTN plans without any action from you.
- However, you may want to disable auto-renewal to better control spending or account changes.
- Cancelling auto-renewal only affects future renewals, not your current plan.
- You can stop auto-renewal via USSD, SMS, MyMTN App or website provided.
- Remember to cancel at least 2-3 days before expiry date for it to take effect.
- Don’t forget to recharge your account sufficiently to manually renew your plan.
- Re-enable auto-renewal anytime if you change your mind.
Feel free to go through the detailed steps above to stop auto-renewal on your MTN subscription via your preferred method. Reach out to customer service if you need any assistance.