Resetting Your UNILAG Student Portal Password: A Step-by-Step Guide


As a student at the University of Lagos (UNILAG), having access to the student portal is crucial for various academic activities and resources. However, forgetting your password can be frustrating and hinder your ability to access the portal.

In this comprehensive guide, I will walk you through the step-by-step process of resetting your UNILAG student portal password, ensuring a seamless experience.


How to Log In to the UNILAG Student Portal: Step-by-Step Guide

How To Login Moniepoint: A Step-by-Step Guide

How to Reset Sterling Bank USSD PIN: Quick and Easy Guide

How to Reset Your MoMo Agent PIN Easily

Key Takeaways

  • Access the UNILAG student portal login page to initiate the password reset process.
  • Have your Matriculation Number ready, as it is essential for confirming your identity.
  • Be prepared to provide additional information, such as your JAMB registration number, if prompted.
  • Create a strong and secure password when setting a new one.
  • If you encounter any issues, refer to the UNILAG student portal resources or contact the IT helpdesk for assistance.

Step 1: Visit the UNILAG Student Portal Login Page

The first step in the password reset process is to navigate to the official UNILAG student portal login page. Open your preferred web browser and visit:

Once you’re on the login page, locate the “Forgot Password?” link, typically found below the password field. Click on this link to initiate the password recovery process.

Step 3: Enter Your Matriculation Number

On the password recovery page, you will be prompted to enter your Matriculation Number. This unique identification number is essential for confirming your identity and ensuring the security of the password reset process. Enter your Matriculation Number accurately in the designated field.

Step 4: Click on the “Reset Password” Button

After entering your Matriculation Number, look for a button labeled “Reset password” or similar wording (it might say “Retrieve Email” depending on the specific instructions). Click on this button to proceed with the password reset process.

Step 5: Confirm Your Identity

In some cases, you may be prompted to confirm your identity using additional information, such as your JAMB registration number or other personal details. This step is crucial to ensure that only authorized individuals can reset their passwords. Provide the requested information accurately and follow any further instructions provided.

Step 6: Set a New Password

Once your identity is successfully confirmed, you will be able to set a new password for your UNILAG student portal account. Follow the prompts and guidelines provided to create a strong and secure password. It is recommended to use a combination of letters (both uppercase and lowercase), numbers, and special characters for optimal security.


Resetting your UNILAG student portal password is a straightforward process, but it is crucial to follow the steps carefully and provide accurate information. By adhering to the guidelines outlined in this guide, you can regain access to the portal and continue your academic activities without interruption. Remember, if you encounter any difficulties or have additional questions, don’t hesitate to seek assistance from the UNILAG support channels.


  1. Q: What should I do if I cannot access the password reset page? A: If you are unable to access the password reset page, try clearing your browser’s cache and cookies, or use a different web browser. If the issue persists, contact the UNILAG IT helpdesk for further assistance.
  2. Q: How long does it take to complete the password reset process? A: The duration of the password reset process can vary depending on factors such as the university’s procedures and the responsiveness of the support staff. In most cases, it should be completed within a reasonable timeframe, typically ranging from a few minutes to a couple of hours.
  3. Q: Can I reset my password from any device? A: Yes, you can initiate the password reset process from any device with an internet connection and a web browser. However, for optimal security, it is recommended to use a trusted and secure device.
  4. Q: What should I do if I forget my new password? A: If you forget your new password after resetting it, you will need to go through the password reset process again. It is advisable to create a strong and memorable password, or consider using a password manager to securely store and manage your credentials.
  5. Q: How often should I change my UNILAG student portal password? A: It is generally recommended to change your password periodically, typically every few months or when prompted by the university’s security policies. Regularly changing your password helps to enhance the security of your account and protect against potential unauthorized access.
  6. Q: Can I use the same password for multiple accounts? A: It is strongly advised against using the same password for multiple accounts, including your UNILAG student portal and other online services. Each account should have a unique and strong password to mitigate the risk of unauthorized access in case one of your passwords is compromised.
  7. Q: What should I do if I suspect unauthorized access to my student portal account? A: If you suspect that your UNILAG student portal account has been compromised or accessed without your authorization, immediately reset your password and report the incident to the UNILAG IT security team. They can assist you in securing your account and taking appropriate measures to protect your data and privacy.

Remember, maintaining the security of your UNILAG student portal account is crucial for safeguarding your academic information and resources. By following the guidelines outlined in this guide and practicing good password management habits, you can ensure a smooth and secure experience while accessing the portal.


Leave a Reply