How To Stop Glo Auto Renewal: Avoid Unwanted Charges

How to Stop Glo Data Auto-Renewal on Your Mobile Line

Data auto-renewal can be a convenient feature for ensuring you always have an active internet plan on your Glo mobile line. However, there may come a time when you need to stop the auto-renewal, either temporarily or permanently. Thankfully, Glo provides several straightforward options for cancelling data auto-renewal on your line. In this comprehensive guide, we’ll walk through the step-by-step processes for stopping Glo data auto-renewal using USSD codes, SMS, and customer care support.

How To Stop Glo Auto Renewal


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Overview of Glo Data Auto-Renewal

Before diving into how to cancel auto-renewal, it helps to understand exactly what the feature does. With auto-renewal enabled, Glo will automatically renew your data plan once the current subscription period expires. This means you don’t need to manually purchase a new plan each month – it happens automatically in the background.

For example, if you have a monthly 1GB plan that expires on the 15th of each month, auto-renewal will kick in on the 16th to activate your next 1GB cycle. The cost of the plan will simply be deducted from your airtime balance.

Auto-renewal is enabled by default for most data plans. The main benefit is convenience – you don’t have to remember to repeatedly re-subscribe to plans. You can essentially “set and forget” your data subscription.

However, there are times when you may want to disable auto-renewal:

  • You want to switch to a different data plan or package upon expiry
  • You want to take a break from data services temporarily
  • You have a low airtime balance and want to avoid automatic deductions
  • You want more control over when and how you purchase data plans

The good news is Glo makes it easy to stop auto-renewal through various self-service options. Let’s look at how to cancel through USSD codes, SMS, and customer support.

Canceling Auto-Renewal via USSD Codes

USSD codes allow you to quickly access and navigate Glo’s self-service menu options directly from your phone’s dial pad. No internet connection is required. The platform is available in English and other major Nigerian languages.

Here are the steps to stop auto-renewal using USSD:

For Current Data Plan Only

  1. Dial *777# on your Glo line
  2. Select option 3 for Data Services
  3. Choose option 3 for Auto-renewal
  4. Select option 2 to Cancel auto-renewal
  5. Confirm cancellation on the next prompt
  6. You will receive an SMS confirming auto-renewal has been deactivated for your current data plan

This process stops auto-renewal for only the active data plan on your line. Once it expires, you will need to manually purchase a new plan to maintain internet access.

For All Data Subscriptions

  1. Dial *312# on your Glo line
  2. Select option 1 for Data Plans
  3. Choose option 4 for Cancel Auto-renewal
  4. Confirm cancellation on the next prompt
  5. You will receive an SMS confirming auto-renewal has been deactivated for all data plans

This cancelation is more comprehensive. It prevents auto-renewal for your current data plan as well as any future plans. You will need to manually renew data on your line going forward.

Canceling via SMS Message

You can also stop Glo data auto-renewal by sending an SMS message from your line:

For Current Plan

  1. Send CANCEL to 127
  2. You will receive a confirmation SMS that auto-renewal has been cancelled for your existing data plan

This will only stop renewal of your active internet plan. Future plans will still renew automatically unless you cancel them separately.

The benefit of using SMS is that you don’t need to navigate through USSD menus. However, you need to make sure you have enough airtime balance to send the SMS.

Calling Glo Customer Care

The final option is to speak with a Glo customer care agent and request cancellation of auto-renewal:

  1. Dial 121 from your Glo line
  2. Select the language preference
  3. Choose the Data Services option – option 3 on USSD
  4. Request the agent to help you disable auto-renewal for your data plans
  5. Provide your personal details for verification
  6. The agent will process and confirm your cancellation request
  7. Make a note of the reference number for your records

Calling in gives you the advantage of speaking with an agent who can answer any questions you may have about the cancellation process. Just keep in mind that wait times to speak with an agent can vary.

Frequently Asked Questions

Here are answers to some common questions about stopping Glo data auto-renewal on your mobile line:

Does cancellation take effect immediately?

Yes, auto-renewal cancellation takes effect as soon as it is processed through any of the above methods. Your current data plan will remain active until its expiry date.

Can I re-enable auto-renewal later on?

Absolutely. You can dial *312# and go to Data Plans > Enable Auto-renewal at any time to switch the feature back on. It will then take effect when your next data plan is due for renewal.

What happens to leftover data when my plan expires?

Any unused data is forfeited when your plan expiration date passes. Make sure to use up your full data allowance before expiry.

Will I lose my phone number if I don’t renew?

No, your Glo mobile number will remain intact. However, you will not have data access until you purchase a new plan.

How can I monitor expiry dates for my data plans?

You can dial *777# and check your data plan status including expiry dates and auto-renewal status. You will also receive expiration notifications from Glo as your plan end date approaches.

Can I stop auto-renewal for voice and SMS plans too?

Yes, the *312# or 121 options allow you to disable auto-renewal for any subscription services on your Glo line, including voice and SMS plans.


In summary, Glo provides flexible options to cancel data auto-renewal through USSD, SMS, and customer support. The process is quick and straightforward. Just remember that cancellation means you will need to manually renew data plans going forward. Set reminders for expiration dates and purchase a new plan ahead of time to avoid any service interruptions. Proactively monitoring your data usage and plan status through the Glo self-service menu is also recommended. Reach out to the customer care team if you have any other questions or concerns about managing your Glo data line.

Frequently Asked Questions

Why would I want to stop Glo data auto-renewal?

There are a few common reasons you may want to cancel auto-renewal of your Glo data plan:

  • You want to change to a different data package upon expiration
  • You need to temporarily pause your data services
  • You have low airtime credit and want to avoid automatic deductions
  • You prefer manually purchasing and renewing plans for more control

What happens if I don’t renew my data plan manually?

If you stop auto-renewal and do not manually renew your data plan once it expires, you will no longer have mobile internet access on your Glo line. However, you can still make voice calls and send SMS. You will need to purchase a new data plan to resume internet services.

Can I re-enable auto-renewal later on?

Yes, you can easily reactivate the auto-renewal feature by dialing *312# and selecting Data Plans > Enable Auto-renewal. This will switch auto-renewal back on when your next plan expires.

Do I lose my phone number if I don’t renew data?

No, your Glo mobile number remains intact regardless of your data plan status. Allowing your plan to expire only impacts your internet access. Voice and SMS functions still work as normal.

How soon before expiry can I renew my data plan?

You can renew your data plan up to 7 days before the expiration date. This gives you flexibility in case you need uninterrupted data services. Renewing early also locks in the current plan rates before any price changes.

What is the latest process to stop auto-renewal?

The methods outlined in this guide – USSD, SMS, and customer care – are the recommended processes as of February 2024. However, it’s best to confirm directly with Glo in case of any changes. Check their website or dial 121 for the latest instructions.


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